Root cause obsessive.
I solve problems, not symptoms.
I am a Product Manager with a deep passion for building high-impact B2C products. With experience at industry leaders like Acko, Ola Electric, and Tata CliQ, I focus on solving core problems rather than just treating symptoms. My product thinking is centered around leveraging technologies like Generative AI and ML to create intuitive and valuable user experiences.
Prototypes
Turning real-world problems into interactive product experiences
Product Skills
Blending tech expertise with product mindset
Design Thinking
- User interviews & problem framing
- Opportunity sizing & prioritization
- JTBD and journey mapping
- Rapid prototyping
Product Strategy
- Roadmapping & stakeholder alignment
- Defining success metrics & guardrails
- Leading cross-functional squads
- Shipping iteratively with clear scope
Data-driven Decisions
- Experiment design & A/B testing
- Partnering with data & analytics
- Executive-ready storytelling
- Clear specs & documentation
Experience
My previous Corporate Adventures
Senior Product Manager
- Seamless payments: Launched CVV-less payments, International card transactions, and Native OTP to improve payment success rate from 75% to 80%, improving conversion rate by 5% (₹80 Crore uplift).
- Seamless checkout: Spearheaded the launch of auto-applicable bank offers, ensuring offers get applied without any manual interventions; improved checkout CTR by 20% & overall conversion by 6%.
- Reducing cart abandonment: Devised product strategy to reduce cart abandonment from 86% to 80% by streamlining retry payment flows and providing failure alerts within 2 mins.
- B2B2C Luxury Expansion: Enabled ₹50 Cr GMV by launching a global sourcing model with smooth cross-border CX (easy returns/cancellations, end-to-end tracking, and QC checks).
PM-II – Customer Experience
Acko General Insurance- Lead Scoring Engine: Architected a CDP-powered lead scoring engine to predict customer purchase propensity, elevating quote-to-policy conversion by 15% across auto insurance journeys.
- ASKO – AI Conversational Platform: Spearheaded product strategy and roadmap for an AI-driven conversational platform spanning pre-sales and post-sales interactions, driving a 10% sales uplift and ₹10 Cr revenue impact.
- Self-Service Automation: Scaled AI-powered self-service engagement, reducing support operating costs by 30% and delivering annualized savings of ₹2 Cr.
- Smart IVR: Launched a predictive call routing solution reducing average routing time by 30 seconds and improving agent productivity through direct issue-based routing.
Management Development Program – Product & Program Management
- D2C Purchase Journey: Orchestrated the end-to-end D2C digital purchase journey for Ola scooters, integrating financing, registration, and order fulfillment into a mobile-first experience, driving ₹4 Cr in monthly sales growth.
- Financing Funnel Optimization: Optimized the financing funnel through data-driven enhancements and friction-point elimination, increasing loan conversion rates by 30% and generating ₹5 Cr in incremental sales.
Deputy Manager – Product & Business Strategy
- Market Intelligence: Led customer research and competitive benchmarking, shaping mining segment product strategies that improved vehicle availability by 10% and delivered a 15% sales uplift (~₹15 Cr impact).
- Design Thinking: Applied design-thinking methodologies to optimize logistics workflows, reducing delivery and unloading TAT by 6 hours and improving truck utilization by 15%.
Education
Academic foundations that shaped my thinking
